Privacy Policy

Effective Date: March 1, 2026

This Privacy Policy explains how Tortuga AI, Inc. (“Tortuga,” “we,” “our,” or “us”) collects, uses, and shares information when you use the bytortuga.com website, our newsletter, and any associated applications or tools (collectively, the “Services”). This policy is part of our Terms of Service.

By using the Services, you agree to the practices described here. If you do not agree, do not use the Services.

1. Information We Collect

Information You Provide

When you create an account, subscribe to our newsletter, or use our tools, we may collect:

  • Name and email address
  • Account credentials
  • Payment information (processed by our third-party payment processor — we do not store your full credit card number)
  • Content you submit through the Services
  • Feedback, support requests, and communications you send us

Information Collected Automatically

When you use the Services, we automatically collect:

  • Device and browser information (e.g., device type, operating system, browser version)
  • IP address and approximate location
  • Usage data (e.g., pages visited, features used, actions taken, timestamps)
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Services
  • Process transactions and send related communications (e.g., billing confirmations, subscription notices)
  • Deliver our newsletter and service-related updates
  • Respond to your requests and provide customer support
  • Analyze usage patterns to improve our products
  • Protect against fraud, abuse, and unauthorized access
  • Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers. We use third-party vendors to help operate the Services (e.g., payment processing, email delivery, hosting, analytics). These providers only receive the information necessary to perform their services and are contractually required to protect it.
  • Legal Requirements. We may disclose information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers. If Tortuga is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We do not share your personal information with advertisers. We do not share your email address with third parties for their own marketing purposes.

4. Third-Party Services

The Services may integrate with or link to third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies.

Our current key third-party service providers include:

5. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings, but disabling them may limit some functionality.

We do not respond to “Do Not Track” browser signals at this time.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Data Security

We use commercially reasonable measures to protect your information, including encryption in transit (TLS/SSL) and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

  • Access and Correction. You can access and update your account information at any time through your account settings.
  • Deletion. You may request deletion of your personal information by contacting us at support@bytortuga.com. We will process your request in accordance with applicable law.
  • Unsubscribe. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email. Service-related communications (such as billing notices or security alerts) may continue regardless of your marketing preferences.
  • California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. To exercise these rights, contact us at support@bytortuga.com.

9. Children

The Services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.

10. International Users

The Services are operated in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by email. Your continued use of the Services after the changes take effect constitutes your acceptance of the updated policy. You can always check the effective date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Tortuga AI, Inc.
1111B S Governors Ave Ste. 82857
Dover, DE 19904
support@bytortuga.com